Refund policy

We want you to love your fragrance. But if it's not quite right, we understand.

That's why we offer 30-day returns, even if you've tried your perfume.

30-Day Returns

Not the fragrance for you? You can request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return:

At least 90% of the fragrance must remain.
The perfume must be returned in its original packaging.
The product must not be damaged or altered.
Your return request must be submitted within 30 days of delivery.

These conditions apply to change-of-mind returns and do not affect your rights under Australian Consumer Law.

How to Request a Return

Email help@parla.store with your order number and the fragrance you'd like to return.

We'll review your request and provide instructions on how to return your item.

Please don't send products back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

If your order qualified for free shipping, we won't deduct the original shipping cost from your refund.

Please follow our return instructions to ensure your perfume is transported safely.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 7–10 business days.

Depending on your bank or payment provider, additional processing time may apply.

Damaged, Faulty or Incorrect Items

If your fragrance arrives damaged, faulty or incorrect, please contact us at help@parla.store as soon as possible.

Include your order number and, where possible, photographs of the issue.

We'll assess the situation and provide an appropriate resolution in accordance with Australian Consumer Law.

Where required by law, we'll cover reasonable return shipping costs.

Exchanges

Looking for a different fragrance?

We don't currently offer direct exchanges. However, you can return an eligible fragrance for a refund and place a new order for your preferred scent.

Australian Consumer Law

Our 30-day return policy is offered in addition to your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Your statutory consumer rights are not limited by our 30-day return period, usage conditions or packaging requirements.